As of Thursday 6th November, the new Student Action Line number (01225 396996) will be live.

Instead of an answer phone, callers will be connected straight to the Council Connect call centre.  This means a member of staff will be available to talk directly to residents, record their issues and report them to the relevant person to deal with at the Council as well as forwarding the details on to the University to deal with in line with their disciplinary procedures.

If the problem concerns any area within the Council’s remit, for example waste and recycling, the service area will also be notified, whether or not it is actually a student related issue. Ideally people calling in to report issues need to provide a full address or postcode that the problem relates to.

The Student Action Line was launched in 2004, when Cllr Shaun McGall persuded the Council to set up the Student Liaison Committee, to better integrate students into the communities where they rent accommodation and resolve any issues of concern. It was operated by a 24 hour answer phone, where residents would report any student related problems related to noise, poor refuse and recycling management, and general anti-social behaviour.