We have recently had our monthly newsletter from Superintendent Gary Davies who is the most senior police officer in Bath and North east Somerset. He states in his newsletter that:

-8.3% crime reduction compared to last year
35.3% detection rate
86.5% customer satisfaction rate

This is good news and Superintendent Gary Davies focus on improving the level of satisfaction of those who use the police service is working. Local the police have made a number of changes which include introducing a local phone number for victims to ring, the role of a victim advocate who contacts victims to make sure their needs are met, as well as working on a cultural shift by my staff to be more victim centred. As a result safisfaction levels have risen between July 2008 to July 2009, as outlined below:

Burglary: From 89.7% to 97.1%
Racist Incidents: 77.8% to 82.8%
Vehicle Crime: 75.8% to78.5%
Violent Crime: 78.4% to 82.6%
Antisocial Behaviour: 65.1% to 70.0%
Overall: 81.6% to 86.5%

It is very pleasing to see such improvement and the police plan to focus on the follow up service for antisocial behaviour .

The 97.1% result in satisfaction with our response to burglary is excellent, buy providing excellent follow up services to victims of burglary does not take away what an awful experience it is. This needs to be alongside the obvious task of trying to catch those responsible.

Finally is is excellent news that the overall crime detection rate at 35.3% remains the highest in the Force and is now third highest in the comparison out of 15 other similar areas across the country.